The Importance of After Sales Service

Something we’ve learned out here in Pollachi is that warrantees are absolutely necessary. Every customer asks, “Does this come with a warranty?” or “Where can we fix this?” For Essmart, we need to think about having a service center for all of these technologies in Pollachi. We would either replace the products with what we have in stock or actually replace them.

This article about PlayPumps talks more about when technologies go wrong. Do not let this happen to you.

As you can see, I’m a bit behind on blog posts. More are coming soon. But some exciting updates: With the hard work of four Master’s students from Pollachi, we rolled out about 130 surveys of rural retail shop owners. Then we began our inventory experiment in two shops. Five of the d.light S10 solar lanterns, which are priced at about $11, sold out. We’re now trying to figure out the best way to replenish stock and pay appropriate incentives.

About Us

Essmart’s mission statement is to bring essential, life-improving products to all people, no matter who they are or where they’re from.

Essmart is registered as a US Corporation and an India Private Limited company.


How is the private sector helping to promote well-being for all? #SDG3 @GlobalGoalsUN #HLPF2017


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