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The Importance of After Sales Service

by diana | Jan 28, 2012 | Blog, Field Notes, Jan '12 India Trip, Thoughts and Ideas

Something we’ve learned out here in Pollachi is that warrantees are absolutely necessary. Every customer asks, “Does this come with a warranty?” or “Where can we fix this?” For Essmart, we need to think about having a service center for all of these technologies in...
Day 17: Beginning the Inventory Experiment

Day 17: Beginning the Inventory Experiment

by diana | Jan 28, 2012 | Blog, Field Notes, Jan '12 India Trip

This was an exciting day for Essmart. The inventory experiment begins (although on a very limited scale)! In the morning, we met with our students to demonstrate the different products. Afterward, they gathered more products from Prashanth’s car and went off, two by...
Day 15: Motorbike Riding and Surveying in Pollachi

Day 15: Motorbike Riding and Surveying in Pollachi

by diana | Jan 28, 2012 | Blog, Field Notes, Jan '12 India Trip

Prashanth had contacted one of the local university’s placement offices to secure four Master’s students for our surveying. We met them at 9 am, after Prashanth and I finished off our south Indian breakfasts. In Tamil, Prashanth explained Essmart and the purpose of...
Day 14: Road Trip! In 13 hours, Chennai –> Salem —> Coimbatore —> Pollachi

Day 14: Road Trip! In 13 hours, Chennai –> Salem —> Coimbatore —> Pollachi

by diana | Jan 28, 2012 | Blog, Field Notes, Jan '12 India Trip

My train arrived around 7:30 am. Prashanth picked me up around 8:30 am, and we headed straight from the train station to Pollachi. The total trip took about 13 hours. Ridiculous, I know, but we stopped for food along the way and got some printing done. Prashanth did...

Day 12: Bangalore Meetings

by diana | Jan 26, 2012 | Blog, Field Notes, Jan '12 India Trip, Thoughts and Ideas

I hopped in my cab at 8:30 am and headed toward meetings at Envirofit, the Indian Institute of Management Bangalore, CogKnit, and Koshy’s. But unfortunately (or fortunately, as things tend to always work out), my cab driver and I miscommunicated, and he aimed toward a...

Day 10: Hubli–Development Dialogue Day 3

by diana | Jan 25, 2012 | Blog, Field Notes, Jan '12 India Trip, Thoughts and Ideas

Development Dialogue Day 3 kicked off with a special speech by Harish Hande, founder of SELCO. SELCO is well known among India’s social sector, and I use SELCO as a true example of creating partnerships across sectors to build ecosystems that enable all of these other...
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About Us

Essmart’s mission is to bring essential, life-improving products to all people, no matter who they are or where they’re from. As a social enterprise, we reinvest a majority of our profits to grow our reach and impact, and ensure the fulfillment of our mission. Essmart is registered as a US Corporation and an India Private Limited company.

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